Terms & Conditions

Effective Date: August 10, 2026

Welcome to ruporajewels.com. These Terms & Conditions govern your use of our website and your purchase of Jewelry and Watch products through our online store. By accessing our website, browsing products, placing an order, or using any service provided by us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.

1. Business Information

Website: ruporajewels.com
Email: rupora.jewels@gmail.com
Business Category: Jewelry & Watch
Address: Purbomadnipur, Bhabanipur, Debhoge, Haldia, West Bengal
PIN Code: 721657
Phone: 8710007179

For questions regarding these Terms & Conditions, orders, products, or customer support, customers may contact us using the information provided above.

2. Acceptance of Terms

By visiting and using ruporajewels.com, you confirm that you have read, understood, and accepted these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of our website.

These terms apply to all visitors, customers, users, and anyone who accesses or uses our online store.

We reserve the right to update, modify, or replace these Terms & Conditions whenever necessary. Any changes will become effective once they are published on this page. Customers are encouraged to review this page periodically.

3. Eligibility

You must provide accurate information when using our website or placing an order. By purchasing from ruporajewels.com, you confirm that the information provided by you is complete and accurate.

If you are purchasing on behalf of another person, you must have permission to provide their personal and delivery information.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, colors, designs, and other information displayed on our website are accurate.

However, slight variations may occur because of:

  • Screen and device settings

  • Photography and lighting conditions

  • Manufacturing or finishing variations

  • Product batches

  • Natural variations in stones or decorative materials

Jewelry shown in product photographs may appear slightly different from the actual product because of photography, lighting, and display settings.

We reserve the right to correct errors, update product information, or change product specifications without prior notice.

5. Jewelry and Watch Products

Our store offers Jewelry and Watch products in various designs and styles. Customers should carefully review the product description, specifications, size, dimensions, color, and other available details before placing an order.

Unless specifically stated on the product page, customers should not assume that a product is made from a particular precious metal, gemstone, or material.

Product descriptions will provide the relevant information available for the particular item.

6. Product Availability

All products displayed on ruporajewels.com are subject to availability.

We may temporarily or permanently discontinue a product without prior notice. If a customer places an order for a product that becomes unavailable, we may contact the customer regarding available options, including cancellation and applicable refund.

We cannot guarantee that every product displayed on the website will remain available at all times.

7. Pricing

Product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to ensure that prices are displayed correctly. However, in the event of a pricing or technical error, we reserve the right to correct the price.

If an order has been placed at an incorrect price due to an obvious technical or pricing error, we may contact the customer before processing the order.

Any applicable shipping charges, discounts, promotional offers, or other charges will be displayed during the relevant stages of the purchase process.

8. Orders

Customers may place orders through our website by providing the required information and completing the checkout process.

An order request does not necessarily mean that the order has been finally accepted. We reserve the right to accept, reject, cancel, or limit an order where reasonably necessary.

Orders may be cancelled due to circumstances such as:

  • Product unavailability

  • Incorrect product pricing

  • Incorrect or incomplete customer information

  • Delivery limitations

  • Suspected fraudulent activity

  • Technical errors

  • Unavoidable operational issues

If we cancel an order for which payment has already been received, any eligible refund will be processed according to our applicable refund policy.

9. Customer Information

Customers are responsible for providing correct information, including:

  • Full name

  • Mobile number

  • Email address

  • Complete delivery address

  • PIN code

  • Apartment, house, or landmark details where applicable

ruporajewels.com will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

Customers should carefully verify their information before completing an order.

10. Order Confirmation

After placing an order, customers may receive an order confirmation through the contact details provided during checkout.

Receiving an order confirmation does not necessarily guarantee that the order will be delivered. Orders remain subject to product availability, verification, and other applicable conditions.

Customers should retain their order confirmation and order details for future reference.

11. Payment

Customers must use the payment methods made available on ruporajewels.com.

Payment information must be accurate and belong to the customer or be used with proper authorization.

We do not encourage customers to share payment passwords, OTPs, PINs, CVVs, or other confidential financial information with anyone claiming to represent ruporajewels.com.

Where payment is processed through third-party payment providers, their applicable terms and policies may also apply.

12. Cash on Delivery

If Cash on Delivery (COD) is available for a particular order or delivery location, the customer may be required to pay the applicable order amount to the delivery partner at the time of delivery.

COD availability may depend on factors such as:

  • Delivery PIN code

  • Product eligibility

  • Order value

  • Courier availability

  • Previous order history

  • Operational restrictions

Customers should accept COD orders only when they genuinely intend to purchase the products.

Repeated refusal of legitimate COD orders may result in restrictions on future COD availability.

13. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing period shown on the website or communicated to the customer.

Delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Transportation delays

  • Operational circumstances

  • Unforeseen events

Estimated delivery dates are not always guaranteed.

Once an order has been handed over to a third-party courier, delivery may be subject to the courier's procedures and timelines.

14. Delivery Address

Customers should ensure that someone is available to receive the order at the provided delivery address.

If a courier attempts delivery and the customer is unavailable, additional delivery attempts may be made according to the courier's procedures.

Customers may be responsible for providing additional information requested by the courier to complete delivery.

15. Inspection at Delivery

Customers are encouraged to inspect the external packaging at the time of delivery whenever possible.

If the package appears seriously damaged, opened, or tampered with, customers should document the condition and contact our customer support as soon as possible.

For damaged, defective, missing, or incorrect products, customers may be required to provide photographs, videos, packaging details, order information, or other evidence to help us investigate the issue.

16. Returns and Refunds

Returns and refunds are governed by our applicable Return & Refund Policy.

Customers should review the return eligibility requirements before purchasing.

Depending on the product and circumstances, certain items may not be eligible for return due to hygiene, customization, damage, usage, or other legitimate restrictions.

Products approved for return must generally be returned in the condition required under the applicable return policy, including original packaging and accessories where applicable.

17. Exchanges

If exchanges are offered for a particular product, the exchange will be subject to the applicable exchange conditions.

An exchange may not be available if the product has been:

  • Used improperly

  • Damaged after delivery

  • Modified

  • Scratched or altered

  • Returned without required packaging

  • Missing components or accessories

Customers should contact us before sending any product back unless otherwise instructed.

18. Product Damage and Misuse

Customers are responsible for taking reasonable care of purchased products.

Jewelry and watches may require appropriate care to maintain their appearance and functionality. Exposure to chemicals, perfumes, water, excessive moisture, physical impact, improper storage, or unauthorized modifications may damage certain products.

Damage caused by misuse, negligence, accidents, unauthorized repairs, or normal wear and tear may not qualify for return, replacement, or refund.

19. Intellectual Property

All content available on ruporajewels.com, including but not limited to:

  • Logos

  • Brand names

  • Product photographs

  • Graphics

  • Website designs

  • Text

  • Product descriptions

  • Icons

  • Videos

  • Layouts

may be protected by applicable intellectual property laws.

Customers may use the website for personal and legitimate shopping purposes only. No website content may be copied, reproduced, distributed, modified, republished, or commercially exploited without appropriate authorization.

20. Prohibited Use

Customers must not use ruporajewels.com for unlawful or unauthorized purposes.

You must not:

  • Attempt to interfere with website functionality

  • Introduce malicious software

  • Attempt unauthorized access

  • Copy website content for commercial use

  • Use false information to place fraudulent orders

  • Abuse promotional offers

  • Attempt payment fraud

  • Harass our employees, representatives, or delivery partners

  • Use automated systems to disrupt website operations

We reserve the right to restrict or terminate access where misuse is identified.

21. Website Accuracy

We aim to keep our website information accurate and updated. However, we do not guarantee that every piece of information will always be complete, current, or free from typographical or technical errors.

Website content may be updated, corrected, or changed without prior notice.

22. Third-Party Services

Our website may use third-party services such as payment processors, courier companies, analytics providers, hosting services, or other service providers.

Use of such services may be subject to the respective third party's terms and policies.

We are not responsible for independent actions, policies, technical failures, or service interruptions caused by third-party providers, although we may assist customers in resolving relevant order-related issues where reasonably possible.

23. Limitation of Liability

To the extent permitted by applicable law, ruporajewels.com will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

This may include losses resulting from delays, temporary website interruptions, third-party courier issues, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded.

24. Force Majeure

We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, fire, floods, government restrictions, transportation disruptions, strikes, internet or telecommunications failures, courier disruptions, or other unforeseen events.

25. Privacy

Customer information is handled according to our applicable Privacy Policy.

By using our website, customers acknowledge that certain information is required to process orders, provide customer support, arrange delivery, process payments, and operate our online store.

Customers should review our Privacy Policy for additional information about the handling of personal information.

26. Promotional Offers

From time to time, ruporajewels.com may provide promotional discounts, coupons, special offers, or other marketing campaigns.

Promotional offers may have specific eligibility requirements, validity periods, product restrictions, or usage limits.

Unless expressly stated otherwise, promotional offers cannot be combined with other offers.

We reserve the right to modify or discontinue promotional campaigns in accordance with applicable law.

27. Customer Reviews and Content

Where customer reviews or other user-generated content are permitted, customers must ensure that their submissions are genuine, lawful, and not misleading.

Customers must not submit content containing abusive, defamatory, fraudulent, offensive, or unlawful material.

We may remove content that violates our policies or applicable law.

28. Account Security

If the website provides customer accounts, customers are responsible for maintaining the confidentiality of their login credentials.

Customers should immediately notify us if they believe their account has been accessed without authorization.

We are not responsible for losses resulting from a customer's failure to protect their account information, except where applicable law provides otherwise.

29. Termination

We may restrict or terminate access to our website where reasonably necessary, including in cases involving suspected fraud, abuse, unlawful activity, violation of these Terms & Conditions, or misuse of website services.

Termination will not affect rights or obligations that arose before termination.

30. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with the website, products, orders, or these Terms & Conditions shall be handled in accordance with applicable Indian law and the jurisdiction of the appropriate courts or authorities.

31. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

32. Entire Agreement

These Terms & Conditions, together with the applicable Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies displayed on ruporajewels.com, constitute the general terms governing your use of our website and services.

33. Contact Us

If you have questions regarding these Terms & Conditions, products, orders, returns, payments, or any other matter related to ruporajewels.com, please contact us:

RUPORAJEWELS.COM
Email: rupora.jewels@gmail.com
Phone: 8710007179
Address: Purbomadnipur, Bhabanipur, Debhoge, Haldia, West Bengal – 721657
Business: Jewelry & Watch

We appreciate your trust and look forward to providing you with a reliable and enjoyable shopping experience.

Last Updated: August 10, 2026