Shipping policy

Effective Date: August 10, 2026

Welcome to ruporajewels.com. We are committed to providing a smooth, reliable, and convenient shopping experience for all customers purchasing our Jewelry & Watch products. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. About Our Shipping Service

At ruporajewels.com, we carefully pack every jewelry and watch order before dispatch to help protect products during transportation. Our goal is to ensure that your order reaches you safely and within the estimated delivery period.

We currently ship orders to serviceable locations across India, subject to courier availability and applicable delivery restrictions.

Business Address:
Purbomadnipur, Bhabanipur, Debhoge, Haldia
Pin Code – 721657
West Bengal, India

Email: rupora.jewels@gmail.com
Phone: 8710007179

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful order confirmation.

Processing includes:

  • Order verification

  • Product quality checking

  • Jewelry/watch inspection

  • Secure packaging

  • Shipping-label preparation

  • Handover to our courier partner

Orders placed on Sundays, public holidays, or during special promotional periods may require additional processing time.

In case an order requires additional verification, we may contact the customer using the contact information provided during checkout.

3. Estimated Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination, courier service, weather, holidays, and other logistical conditions.

Therefore, the overall estimated delivery period is generally:

Order Processing: 1–3 business days
Transit & Delivery: 3–7 business days
Total Estimated Time: Approximately 4–10 business days

These are estimated timelines and are not guaranteed delivery dates.

Remote locations, difficult-to-service areas, or locations with limited courier coverage may require additional time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before the customer confirms the order.

From time to time, ruporajewels.com may offer free shipping promotions or special shipping discounts. Such offers may be subject to specific terms, minimum order values, products, locations, or promotional periods.

The shipping charge shown at checkout will be applicable to the order unless otherwise stated.

5. Cash on Delivery Orders

If Cash on Delivery (COD) is available for your location, the option may appear during checkout.

COD availability depends on:

  • Delivery location

  • Courier serviceability

  • Order value

  • Product eligibility

  • Courier partner policies

Customers placing COD orders are requested to provide a valid phone number and complete delivery address.

Please place a COD order only if you genuinely intend to receive the package.

6. Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully check:

  • Full name

  • House/building number

  • Street/locality

  • Village/town/city

  • District

  • State

  • PIN code

  • Active mobile number

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or cancelled.

If you notice an address mistake immediately after placing your order, contact us as soon as possible at rupora.jewels@gmail.com or 8710007179. We will try to assist, but address changes cannot be guaranteed after the order has been dispatched.

7. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.

Depending on the courier service, tracking information may take some time to become active after dispatch.

Customers can use the tracking information to monitor the progress of their shipment.

If tracking information does not update for a reasonable period, please contact our customer support team.

8. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur because of circumstances beyond our control, including:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Courier delays

  • Public holidays

  • Regional restrictions

  • High-volume shopping periods

  • Incorrect address information

  • Remote-area delivery limitations

  • Government or regulatory restrictions

  • Unexpected logistical issues

Such delays do not automatically qualify an order for cancellation or refund.

We will make reasonable efforts to assist customers when a shipment experiences an unexpected delay.

9. Failed Delivery Attempts

Courier partners may make multiple delivery attempts before returning a package to the sender.

A delivery may fail because:

  • Customer is unavailable

  • Incorrect address

  • Incorrect phone number

  • Customer refuses the package

  • PIN code is incorrect

  • Delivery location is inaccessible

  • Customer does not respond to courier calls

Customers should remain available at the provided contact number during the expected delivery period.

If an order is returned because of customer-related reasons, additional shipping or re-dispatch charges may apply where applicable.

10. Damaged Packages

Jewelry and watches are carefully packaged before dispatch. However, customers should inspect the outer packaging at the time of delivery.

If the package appears seriously damaged, opened, tampered with, or visibly compromised, please document the condition with photographs/video before opening whenever possible.

If the product inside is damaged, contact us as soon as possible with:

  • Order number

  • Customer name

  • Photos of the package

  • Photos of the damaged product

  • Unboxing video, if available

  • Description of the issue

This information may be required to investigate the matter with our courier partner.

11. Wrong or Missing Product

If you receive an incorrect product or discover that an item is missing from your order, please contact us promptly.

Please provide your:

Order Number + Product Details + Photos/Video of the Package and Product

Our team will review the matter and provide assistance according to our applicable return and refund policy.

12. Undelivered or Returned Packages

A package may be returned to us when delivery cannot be completed after the courier's attempts.

Common reasons include:

  • Incorrect address

  • Incomplete address

  • Incorrect PIN code

  • Customer unavailable

  • Customer refusal

  • Non-serviceable location

  • Customer not responding to delivery attempts

Once the returned package reaches us, we may contact the customer regarding possible re-shipment.

Any additional shipping cost resulting from a customer-related failed delivery may be payable by the customer.

13. Delivery to Remote Locations

We aim to serve customers throughout India, but courier availability varies by PIN code.

Some remote, rural, restricted, or difficult-to-service locations may have:

  • Longer delivery timelines

  • Limited courier options

  • Additional delivery charges

  • Pickup-point delivery

  • No available delivery service

If your location is not serviceable, we may need to cancel the order and initiate an applicable refund.

14. Multiple Products in One Order

If an order contains multiple products, we generally attempt to ship them together. However, depending on inventory availability, packaging requirements, or logistics, products may occasionally be dispatched separately.

If products are shipped separately, the customer may receive different tracking information.

15. Promotional Periods

During festivals, sales, special offers, and other promotional periods, order volumes may be significantly higher than normal.

This may result in longer processing or delivery times.

Customers are encouraged to place time-sensitive orders sufficiently in advance.

16. Shipping Restrictions

Certain locations may be temporarily unavailable for delivery because of courier restrictions, government regulations, natural events, security concerns, or other logistical limitations.

We reserve the right to restrict shipping to locations where delivery is not reasonably possible.

17. No Guaranteed Delivery Date

The delivery estimates provided by ruporajewels.com are approximate.

We cannot guarantee delivery on a specific date because the final delivery process is handled by third-party logistics and courier partners.

We are not responsible for delays caused by circumstances outside our reasonable control.

18. Contact Us Regarding Shipping

If you have questions regarding your shipment, delivery status, or shipping-related concerns, please contact us:

ruporajewels.com
Email: rupora.jewels@gmail.com
Phone: 8710007179

Address:
Purbomadnipur, Bhabanipur, Debhoge, Haldia
Pin Code – 721657
West Bengal, India

When contacting us regarding an order, please provide your order number so that we can assist you more efficiently.

19. Policy Updates

ruporajewels.com reserves the right to update or modify this Shipping Policy whenever necessary to reflect changes in our services, courier arrangements, business operations, or applicable requirements.

Any updated version will be published on this page with the revised effective date.

Thank You for Shopping with ruporajewels.com

We appreciate your trust in ruporajewels.com for your Jewelry & Watch needs. We strive to provide secure packaging, dependable shipping, and a smooth delivery experience from order confirmation to your doorstep.