Terms of service

Last Updated: August 10, 2026

Welcome to ruporajewels.com. These Terms of Service govern your access to and use of our website, products, services, and related features. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before placing an order.

1. Business Information

Website: ruporajewels.com
Email: rupora.jewels@gmail.com
Business Location: Purbomadnipur, Bhabanipur, Debhoge, Haldia, West Bengal
PIN Code: 721657
Phone: 8710007179
Business Category: Jewelry & Watch

For any questions regarding these Terms or your order, you may contact us using the information above.

2. Acceptance of Terms

By visiting ruporajewels.com, browsing our products, creating an account, placing an order, or using any feature of the website, you confirm that you have read, understood, and accepted these Terms of Service.

If you do not agree with any part of these Terms, please discontinue use of the website.

We reserve the right to update or modify these Terms at any time. Changes will become effective when posted on this page. Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

3. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to use our website and purchase products.

If you are purchasing products on behalf of another person, you confirm that you have permission to provide their information and place the order on their behalf.

4. Website Use

You agree to use ruporajewels.com only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Copy, reproduce, distribute, or commercially exploit website content without permission.

  • Upload malicious software, viruses, or harmful material.

  • Interfere with website security or functionality.

  • Provide false, misleading, or fraudulent information.

  • Use another person's information without authorization.

We reserve the right to restrict or terminate access to users who violate these Terms.

5. Product Information

We make reasonable efforts to display accurate information about our Jewelry & Watch products, including product names, descriptions, images, prices, colors, sizes, and specifications.

However, slight variations may occur due to:

  • Screen and display settings.

  • Photography and lighting conditions.

  • Manufacturing or finishing variations.

  • Product availability or supplier updates.

Product images are provided for illustration and may not always represent the exact scale of an item. Customers should carefully review the product description and available specifications before ordering.

6. Jewelry and Watch Products

Our store may offer various jewelry and watch products, including necklaces, bracelets, earrings, rings, pendants, jewelry sets, watches, and related accessories.

Customers are responsible for reviewing product details before purchase, including available size, design, material information, color, and other specifications.

Unless specifically stated on the product page, product descriptions should not be interpreted as a guarantee of precious-metal purity, gemstone certification, waterproofing, or any other specialized certification.

7. Prices

All product prices displayed on ruporajewels.com are subject to change without prior notice.

We make reasonable efforts to ensure pricing information is accurate. However, in the event of an obvious pricing or technical error, we reserve the right to cancel or correct the affected order.

Any applicable shipping charges, taxes, or other charges will be communicated during the ordering process where applicable.

8. Orders

When you place an order, you are making an offer to purchase the selected products according to these Terms.

After receiving your order, we may send an order confirmation through the contact information provided by you. An order confirmation does not necessarily guarantee final acceptance or fulfillment.

We reserve the right to cancel an order due to circumstances including:

  • Product unavailability.

  • Incorrect product pricing.

  • Incorrect or incomplete customer information.

  • Suspected fraudulent activity.

  • Shipping limitations.

  • Technical errors.

  • Unavoidable operational circumstances.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our applicable refund policy.

9. Customer Information

When placing an order, you agree to provide accurate and complete information, including your name, delivery address, phone number, and email address where required.

You are responsible for ensuring that the information provided is correct.

Incorrect addresses, incomplete contact details, or unavailable recipients may cause delivery delays, additional delivery attempts, or order-related complications.

10. Payment

We may provide different payment options depending on availability, including prepaid payment methods and Cash on Delivery where offered.

Customers must provide accurate payment information when required.

For Cash on Delivery orders, payment must be made according to the instructions provided at the time of delivery.

We reserve the right to limit or discontinue particular payment methods at any time.

11. Cash on Delivery

If Cash on Delivery is available for your location and order, you agree to accept the package and make the required payment upon delivery.

Repeated refusal of genuine orders or misuse of Cash on Delivery services may result in restrictions on future COD orders.

12. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing period communicated on our website or during checkout.

Delivery times may vary depending on destination, courier availability, weather, holidays, transportation conditions, and other circumstances beyond our reasonable control.

A delivery estimate is not necessarily a guaranteed delivery date.

Customers should ensure that someone is available to receive the package when required.

13. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to our applicable Return & Refund Policy.

Before returning an item, customers should review the applicable eligibility requirements, return period, product condition requirements, and refund procedure.

Certain jewelry and watch products may be excluded from return or exchange where specified on the product page or applicable policy.

Products that have been used, damaged, altered, worn, or returned without required packaging may not qualify for a return.

14. Damaged or Incorrect Products

If you receive a product that appears damaged, defective, or different from what you ordered, please contact us as soon as possible at rupora.jewels@gmail.com.

We may request photographs, videos, order details, packaging information, or other evidence to evaluate the issue.

Where a claim is approved, we will provide an appropriate resolution according to our applicable policies.

15. Product Care

Jewelry and watches require appropriate care to maintain their appearance and condition.

Customers should follow any care instructions provided with the product.

Unless expressly stated otherwise, customers should avoid unnecessary exposure of jewelry to perfumes, cosmetics, chemicals, moisture, excessive heat, and abrasive surfaces.

We are not responsible for damage caused by improper use, accidents, neglect, unauthorized modifications, or failure to follow care instructions.

16. Intellectual Property

All content available on ruporajewels.com, including logos, brand names, photographs, product images, graphics, text, designs, icons, layouts, and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, modify, publish, distribute, sell, or commercially exploit our content without prior written permission.

The name ruporajewels.com and associated branding may not be used in a way that suggests unauthorized affiliation or endorsement.

17. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, technology providers, and other service partners.

Third-party services may have their own terms and privacy policies. We are not responsible for the independent practices or policies of third-party providers.

18. Website Availability

We attempt to keep our website available and functioning properly. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, technical problems, updates, server issues, network problems, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the website or its services without prior notice.

19. Limitation of Liability

To the maximum extent permitted by applicable law, ruporajewels.com shall not be liable for indirect, incidental, special, consequential, or unexpected losses arising from the use of our website or products.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural disasters, technical failures, government restrictions, strikes, or other force majeure events.

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.

20. Indemnification

You agree to indemnify and hold harmless ruporajewels.com and its owners, employees, service providers, and representatives from claims, losses, liabilities, damages, or expenses arising from your unlawful use of the website, violation of these Terms, misuse of products, or infringement of another person's rights.

21. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process information necessary to process orders, communicate with customers, provide services, improve our website, and fulfill legal or operational requirements.

We encourage customers to review our Privacy Policy before using the website.

22. Promotions and Discounts

From time to time, ruporajewels.com may offer promotional discounts, coupons, special offers, or limited-time campaigns.

Promotions may have separate eligibility requirements, validity periods, product restrictions, or usage limits.

We reserve the right to modify, suspend, or cancel promotional offers where necessary.

23. Reviews and User Content

If the website allows customers to submit reviews, comments, photographs, or other content, you agree that such content must be truthful, lawful, and relevant.

You must not submit content that is abusive, defamatory, fraudulent, misleading, discriminatory, obscene, or infringing upon another person's intellectual property or privacy rights.

We reserve the right to remove content that violates our policies or applicable law.

24. Fraud Prevention

We may review orders and transactions to identify suspicious or potentially fraudulent activity.

Where we reasonably suspect fraud, misuse, unauthorized payment activity, or other unlawful conduct, we may cancel or hold an order and take appropriate action.

We may also restrict future orders where necessary to protect customers and our business.

25. Termination

We may restrict or terminate your access to our website if you violate these Terms or engage in unlawful, fraudulent, abusive, or harmful activity.

Termination does not affect rights or obligations that arose before termination.

26. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to the website, products, orders, or these Terms shall be subject to the jurisdiction of the competent courts applicable to our business location, subject to applicable law.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.

28. Entire Agreement

These Terms, together with our applicable policies and information displayed on the website, constitute the general terms governing your use of ruporajewels.com and your purchase of products from our store.

29. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business, website functionality, products, legal requirements, or policies.

The updated version will be published on this page with a revised Last Updated date.

30. Contact Us

If you have questions, concerns, complaints, or requests regarding these Terms of Service, please contact us:

ruporajewels.com
Email: rupora.jewels@gmail.com
Phone: 8710007179
Address: Purbomadnipur, Bhabanipur, Debhoge, Haldia, West Bengal – 721657
Business: Jewelry & Watch

We appreciate your trust in ruporajewels.com and look forward to providing you with a reliable and enjoyable jewelry and watch shopping experience.