Refund policy
Effective Date: August 10, 2026
Website: ruporajewels.com
Email: rupora.jewels@gmail.com
Phone: 8710007179
Business Address: Purbomadnipur, Bhabanipur, Debhoge, Haldia, West Bengal – 721657
Business Category: Jewelry & Watch
At ruporajewels.com, we are committed to providing our customers with quality Jewelry & Watch products and a smooth shopping experience. We carefully inspect products before dispatch. However, we understand that there may be situations where a customer needs to request a return, replacement, or refund.
This Return & Refund Policy explains the conditions, procedures, timelines, and requirements applicable to purchases made through ruporajewels.com. By placing an order on our website, you acknowledge and agree to the terms described below.
1. Eligibility for Returns
Customers may request a return or replacement when the product received:
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Is damaged during delivery.
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Is defective or not functioning as described, where applicable.
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Is significantly different from the product description or images.
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Is the wrong product, design, size, color, or variant compared with the confirmed order.
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Contains missing components that were specifically included with the purchased product.
For Jewelry products, minor differences in color, finish, texture, stone appearance, or positioning may occur because of lighting, photography, screen settings, and manufacturing characteristics. Such minor variations may not qualify as a defect.
2. Return Request Period
A return or replacement request should generally be submitted within 7 days of delivery.
Customers must contact us as soon as possible after receiving the order if there is any problem with the product.
To initiate a request, contact:
Email: rupora.jewels@gmail.com
Phone: 8710007179
Please provide your order number and a clear explanation of the issue.
3. Unboxing Video Requirement
For damaged, incorrect, defective, or missing-item claims, customers are strongly encouraged to record a continuous unboxing video starting from the sealed package and continuing until the product and its contents have been completely opened.
The video should clearly show:
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The shipping package.
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Shipping label/order details.
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Condition of the package before opening.
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Product and accessories received.
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Any visible damage or defect.
An unboxing video can help us investigate delivery-related issues quickly. In cases involving significant damage or missing items, we may request photographs or video evidence before approving a return or replacement.
4. Product Condition for Returns
Returned products should generally be:
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Unused and unworn.
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In the original condition.
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Returned with the original packaging.
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Accompanied by tags, labels, boxes, certificates, accessories, or other items supplied with the order, where applicable.
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Free from scratches, stains, perfume, cosmetics, damage, or signs of use.
Jewelry that has been worn, altered, resized, repaired, polished, engraved, or otherwise modified after delivery may not qualify for return.
5. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, customization, or product-specific considerations.
Examples may include:
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Personalized or customized jewelry.
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Engraved products.
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Products altered according to customer instructions.
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Used or worn jewelry.
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Products damaged by the customer.
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Products missing original packaging or components.
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Products showing signs of improper handling.
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Items specifically identified as non-returnable on the product page.
Where a particular product has different return conditions, those conditions displayed on the product page or at checkout will apply.
6. Wrong Product Received
If you receive a product that does not match your confirmed order, please contact us within the return-request period.
Please provide:
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Order number.
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Photograph of the received product.
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Photograph of the shipping label.
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Description of the discrepancy.
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Unboxing video, if available.
After verification, we may arrange a replacement or another appropriate resolution.
7. Damaged Product on Delivery
If your jewelry or watch arrives damaged, please contact us promptly.
Do not throw away the original packaging until the issue has been reviewed. We may require photographs and/or an unboxing video showing the condition of the package and product.
If the damage is confirmed to have occurred during transportation, we may offer a replacement, return, or refund depending on product availability and the circumstances of the case.
8. Defective Product
If you believe your product has a manufacturing defect, contact us with your order details and supporting photographs or video.
Our team may inspect the claim to determine whether the issue is:
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A manufacturing defect.
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Shipping-related damage.
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Normal product characteristics.
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Wear and tear.
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Accidental or improper use.
A replacement or refund will only be provided after the claim has been reviewed and approved.
For watches, issues caused by accidental damage, water exposure beyond the stated product specifications, unauthorized repairs, battery replacement, or misuse may not be considered manufacturing defects.
9. Refund Process
Once a return is approved and the returned product has been received and inspected, we will determine the appropriate resolution.
If a refund is approved, it will generally be processed through the original payment method where technically possible.
Depending on the payment provider or banking institution, the amount may take additional business days to appear in the customer's account.
For Cash on Delivery orders, we may request suitable bank account or payment details to process an eligible refund.
10. Replacement
Where possible, we may provide a replacement instead of a refund for an eligible damaged, defective, or incorrect product.
Replacement availability depends on stock.
If the exact product is unavailable, we may provide another appropriate resolution, such as a refund, subject to the circumstances and applicable terms.
11. Return Shipping
Where the return is approved because the customer received a damaged, defective, or incorrect product, ruporajewels.com may arrange or reimburse eligible return shipping according to the specific circumstances.
If a return is approved for another reason, return shipping arrangements and applicable costs may differ.
Customers should not send products back without first contacting us and receiving return instructions.
Unauthorized returns may not be accepted.
12. Order Cancellation
Customers may contact us to request cancellation as soon as possible after placing an order.
Cancellation requests can only be accommodated when the order has not already been processed, packed, dispatched, or otherwise entered into fulfillment.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure, if the product is eligible.
13. Refused or Undelivered Orders
If an order is returned to us because the customer provided an incorrect address, incomplete address, incorrect contact information, repeatedly refused delivery, or was unavailable to receive the shipment, the order may be treated as an undelivered/returned shipment.
Any refund or re-shipping decision will depend on the circumstances and applicable shipping costs.
Customers should provide accurate delivery information at checkout.
14. Exchange Policy
An exchange may be offered only for products that qualify under our return conditions and where replacement stock is available.
Jewelry that has been worn, damaged, altered, resized, engraved, or otherwise modified may not be eligible for exchange.
Exchange requests must be submitted within the applicable return period.
15. Inspection of Returned Products
All returned products may be inspected before a refund or replacement is finalized.
We reserve the right to reject a return when the product:
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Does not match the product originally shipped.
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Has been used or worn.
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Has been damaged after delivery.
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Is missing essential parts or accessories.
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Has been altered or repaired without authorization.
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Does not meet the applicable return requirements.
The final decision regarding eligibility will be based on the condition of the returned product and the information available to us.
16. Jewelry-Specific Considerations
Jewelry can have slight variations in appearance because of lighting, photography, manufacturing processes, and individual device displays.
Slight differences in:
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Color tone.
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Stone appearance.
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Texture.
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Placement of decorative elements.
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Finish.
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Size perception in photographs.
may not necessarily constitute a defect.
Customers should carefully review the product description, specifications, dimensions, and available product images before placing an order.
17. Watch-Specific Considerations
For watches, normal battery depletion, minor cosmetic wear resulting from use, scratches, accidental damage, broken straps, or damage caused by improper handling may not qualify for a return or refund.
Water resistance, where applicable, should be understood according to the specific product's stated specifications.
Customers should follow the product's care and usage instructions.
18. Refund Exclusions
We may not approve refunds for issues caused by:
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Normal wear and tear.
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Accidental damage.
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Improper use.
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Unauthorized modification or repair.
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Exposure to chemicals, perfumes, cosmetics, or corrosive substances.
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Failure to follow care instructions.
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Loss or theft after successful delivery.
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Customer preference where the product is specifically marked non-returnable.
19. How to Submit a Return Request
Please contact our customer support team with the following information:
Subject: Return/Refund Request – [Order Number]
Include:
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Full name.
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Order number.
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Registered phone number.
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Product name.
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Date of delivery.
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Reason for return.
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Clear photographs.
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Unboxing video, where relevant.
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Any other information requested by our support team.
Send your request to:
You may also contact us at 8710007179.
20. Fraudulent or Misuse Claims
We reserve the right to investigate suspicious, fraudulent, repetitive, or abusive return and refund requests.
If evidence indicates that a product was intentionally damaged, used, altered, swapped, or misrepresented as defective, the return/refund request may be rejected.
21. Changes to This Policy
ruporajewels.com may update or modify this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.
The updated version will be published on our website. Customers are encouraged to review this policy before making a purchase.
22. Contact Us
If you have questions regarding returns, replacements, cancellations, or refunds, please contact us:
ruporajewels.com
Email: rupora.jewels@gmail.com
Phone: 8710007179
Address: Purbomadnipur, Bhabanipur, Debhoge, Haldia, West Bengal – 721657
Business: Jewelry & Watch
Important Notice
This policy is intended to clearly explain our general return and refund procedures. Specific product-level conditions displayed on the product page or checkout may also apply. Where applicable, statutory consumer rights under Indian law remain unaffected by this policy.